Privacy Policy and Terms of Service

Effective date: August 30, 2026

North Texas Home Cleaning is a home cleaning service operated by AIAgent LLC, a Texas limited liability company. We serve Frisco, Plano, Prosper, McKinney, Little Elm, The Colony, Pilot Point, Aubrey and the surrounding communities. In this document, the words we, us and our refer to AIAgent LLC doing business as North Texas Home Cleaning. The words you and your refer to anyone who visits our website, contacts us, or books a cleaning.

This page covers three things: how we handle your information, how our text messaging program works, and the terms that apply when you book a cleaning with us. Please read it. If anything here is unclear, call or text us at 469-718-5631 and we will explain it in plain language.

Privacy Policy

Information we collect

We only collect what we need to quote, schedule and complete a cleaning, and to stay in touch with you about it.

• Contact details that you give us: name, phone number, email address and service address.
• Job details that you give us: home size, number of bedrooms and bathrooms, pets, parking and entry instructions, preferred dates and any special requests.
• Payment information that you enter at checkout. Card details are collected and stored by our payment processor, not by us. We see only the last four digits, the card brand and whether a charge succeeded.
• Messages you send us by text, email, web form or phone, including voicemail and call recordings where we tell you a call is recorded.
• Website usage data collected automatically: pages viewed, referring website, approximate location based on IP address, device and browser type, and how you arrived at our site including advertising click identifiers.

How we use your information

• To give you a price, confirm a booking and send appointment reminders.
• To send the cleaning team to the right address with the right instructions.
• To take payment and issue receipts.
• To answer questions, resolve problems and follow up after a clean.
• To send occasional offers and service updates, which you can stop at any time.
• To measure which advertising and website pages actually bring in customers.
• To meet legal, tax and accounting obligations.

We do not sell your personal information. We do not rent or trade your contact details, and we do not share your phone number or SMS consent with third parties or affiliates for their own marketing purposes.

Text messaging and calls

When you give us your mobile number, you agree that we may contact you at that number about your cleaning by call and by text message, including automated messages. Message frequency varies. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchase. Full details are in the SMS Messaging Terms section below.

Cookies and analytics

Our website uses cookies and similar technologies. Some are necessary to make the site and the booking form work. Others help us understand how the site is used and whether our advertising is working. The services we use for this may include Google Analytics, Google Ads and Meta advertising tools. These services may set their own cookies and receive information about your visit.

You can block or delete cookies in your browser settings. Doing so may stop parts of the booking form from working correctly.

How we share information

We share information only where it is needed to run the business:

• Our cleaning staff and contractors, who receive the address, access notes and job details needed to do the work.
• Service providers that operate our booking system, website, payment processing, phone and messaging, and email delivery. They may use your information only to provide those services to us.
• Advertising and analytics providers, in a limited form, to measure results. This never includes your SMS consent.
• Legal and safety, where we are required by law, court order or subpoena, or where sharing is needed to protect people or property.
• A successor, if the business is sold or merged. Any successor would be bound by this policy.

How long we keep information

We keep customer records for as long as you are a customer and afterwards for as long as we need them for warranty, dispute, tax and accounting purposes, which is generally seven years. Website analytics data is kept for shorter periods set by the analytics provider. You may ask us to delete your information sooner and we will do so unless we are required by law to keep it.

Security

We use reasonable administrative and technical safeguards to protect your information, including encrypted connections on our website and access controls on our booking system. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

Your choices

• Email. Use the unsubscribe link in any marketing email.
• Text messages. Reply STOP to any message. See the SMS section below.
• Access, correction and deletion. You may ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email [email protected] or call 469-718-5631 and we will respond within 45 days.
• Advertising. You can opt out of personalized advertising through your Google and Meta account settings, and through your browser or device privacy controls.

Children

Our services are for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

If we change this policy we will post the updated version here and change the effective date at the top. Material changes will be highlighted on this page for at least 30 days.

SMS Messaging Terms

• How you opt in. You consent to receive text messages when you enter your mobile number on our booking or quote form and submit it, when you text us first, or when you tell a member of our team by phone or in person that we may text you. The consent language appears next to the form field where you enter your number.
• Message frequency. Frequency varies with your bookings. Most customers receive between 2 and 8 messages per booking. Promotional messages are sent no more than 4 times per month.
• Cost. Message and data rates may apply. We do not charge for the messages themselves, but your mobile carrier may.
• Opting out. Reply STOP to any message from us to end all messages from that program. You will receive one confirmation message and then nothing further. You may also ask any team member to remove your number, or email [email protected].
• Help. Reply HELP for support information, or call 469-718-5631.
• Carriers. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed.
• Not a condition of purchase. You do not have to agree to marketing text messages in order to book a cleaning. You may book by phone at 469-718-5631 instead.
• Privacy. We do not share your mobile number or your SMS consent with third parties or affiliates for their marketing purposes. Numbers are shared only with the messaging provider that delivers the messages on our behalf.

Terms of Service

What we provide

We provide residential cleaning services, including standard cleans, deep cleans, move in and move out cleans, recurring plans and add-on services. Cleanings are performed by our employees or by vetted contractors working on our behalf. We carry general liability insurance.

Quotes and pricing

Prices quoted on our website and by our team are based on the information you give us about your home, including size, condition and the scope of work. If the home turns out to be substantially larger, or in substantially worse condition, than described, we will contact you before starting and either agree a revised price with you or reschedule. We will never change the price without telling you first.

Promotional codes apply to the first cleaning only unless the offer says otherwise, cannot be combined with other offers, and expire on the date stated in the offer.

Scheduling, access and cancellation

• Arrival times are given as a window. Traffic, weather and the job before yours can move that window. We will text you if we are running late.
• You are responsible for providing safe access to the home, whether by being present, by lockbox, by code or by key. If our team cannot get in and cannot reach you within 30 minutes, the visit is treated as a same-day cancellation.
• Please give us at least 24 hours notice to cancel or reschedule. Cancellations with less than 24 hours notice, and lockouts, may be charged at 50 percent of the quoted price.
• We may reschedule for severe weather, illness in the crew or unsafe conditions in the home. If we reschedule, you are not charged.

Your home and your responsibilities

• Please secure cash, jewelry, firearms, medication and irreplaceable items before the visit.
• Please tell us in advance about pets, alarm codes, fragile items and any surface that needs special care.
• We do not clean areas that require a ladder above two steps, exterior windows above the ground floor, biohazards, mold remediation, insect or rodent infestation, or human and animal waste beyond ordinary litter box and pet accident cleanup.
• For the safety of our team, we cannot work in a home where anyone present is threatening, intoxicated or harassing. We will leave and the visit will be charged in full.

Payment

Payment is due on the day of service unless you are on a recurring plan with agreed billing terms. We accept major credit and debit cards through our payment processor. Recurring plans are charged after each completed visit. Declined or failed payments may be retried, and unpaid balances may pause future service.

If something is not right

Tell us within 24 hours of the cleaning and we will come back and re-clean the areas in question at no charge. This is our first remedy for any complaint about the quality of the work. If a re-clean does not resolve it, we will discuss a partial or full refund of that visit.

Report any damage to us within 48 hours of the cleaning so that we can investigate while the facts are fresh. We will repair or replace items damaged by our team through our insurance where the claim is supported.

Limitation of liability

To the fullest extent permitted by Texas law, our total liability for any claim connected to a cleaning is limited to the amount you paid for that cleaning, except for claims of bodily injury or property damage covered by our liability insurance. We are not liable for indirect, incidental or consequential damages. Nothing in these terms limits any right you have that cannot be limited by law.

Hiring our staff

We invest heavily in recruiting, background checks and training. If you hire a current or former member of our cleaning team directly within 12 months of their last visit to your home, a placement fee of 2,500 dollars applies.

Governing law and disputes

These terms are governed by the laws of the State of Texas, without regard to conflict of law rules. Any dispute will be brought in the state or federal courts located in Collin County or Denton County, Texas. Before filing anything, please contact us so that we can try to resolve it directly. Most problems are solved with a phone call.

Changes to these terms

We may update these terms. The version posted on this page at the time you book is the version that applies to that booking.

Contact us